Mercy Associates

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e-Profile
Frequently Asked Questions regarding e-Profile

Q: What is e-Profile?
A: e-Profile is an Employee Self-Service computer program used by employees to change personal information. You can add and update your emergency contact information, home e-mail, home phone number, address, name or martial status. No more forms! You can access this from any Internet-capable computer, day or night!
 
Q: What is Employee Self Service? 
A: e-Profile is just one more piece to the Employee Self-Service tools that is being put together. Employee Self Service tools, such as e-Benefits (online benefits enrollment) and e-Pay, provide a high level of convenience for you. With just a few clicks at any Internet-capable computer, you’re able to accomplish what normally takes a trip to Human Resources, time filling out forms and then time for those forms to be entered into a computer. These tools make normal paperwork quicker and easier. You may see more Employee Self Service tools in the future.
 
Q: Why are we switching to e-Profile?
A: More and more, the day-to-day activities of doing business are moving online and managing a workplace in this manner is efficient and convenient for everyone involved. Utilizing e-Profile also helps Mercy Medical Center – North Iowa be better stewards of our financial resources. We have recently added more online capabilities to help all employees manage their own needs, such as online e-Benefits and e-Pay. We will continue these types of initiatives in the future because we continue to hear that the move online is a positive one. Even those who do not use computers regularly are finding that online forms are simple to use and accurate.
 
Q: Is e-Profile secure? 
A: Yes, e-Profile is very secure. Each user has their own personal user ID and password to ensure that no one else can view their information. Passwords can be changed at any time. E-Profile also uses the same URL that benefits enrollment and open enrollment utilize. The highest level of security is used and you can rest assured that your information is secure. No security breaches have occurred in e-Benefits enrollment or e-Pay.
   
Q: What if I do not have a computer or the Internet at home? 
A: Human Resources, Finance and IS are currently working with Mercy leaders to identify computers and printers for you to use while at work. The goal is to have computers conveniently located near all units and departments at all Mercy – North Iowa facilities for you to use. 
 
Q: How do I access e-Profile at work through the Mercy Intranet? 
A: Using e-Profile is simple and will be found on the Mercy Intranet by selecting Departments – Human Resources and clicking on e-Tools.
   
Q: How do I access e-Profile at home through the Internet? 
A: Using e-Profile is simple and will be found on the Trinity Health Self Service website at http://mybenefits.trinity-health.org and going to “My On-Line Paycheck” link and choose Mason City, Iowa. From there, you will be asked to log in. Then, click on “Employee Personal Information” to review, add, update or delete your personal information. Buttons on the Personal information page provide quick access to the various transactions that employees can use to make changes, if necessary. 
 
Q: Do I have to do anything special when making e-Profile change ? 
A: Information such as emergency contacts, home e-mail, home phone, address and martial status changes are updated automatically.   Please note: changes to marital status in the e-Profile system do not impact benefit enrollment.  Changes to your benefits with a Martial Status must be completed in the e-Benefit section within 31 days of your marriage date or you will not be eligible to change your benefit elections for this family status change.  For questions regarding benefit changes, contact Brenda at 422.7765 or Patti at 422.6439.

If you submit a name change online, your name will not be changed until Human Resources receives verification from you. Please bring one of the following documents to Human Resources:  Social Security card, letter from Social Security stating you have applied for a new card showing your new name, official marriage certificate, divorce decree, or other court document verifying your name change.

 
Q: What is my login information? 
A: If you have established a password by using e-Pay or the e-Benefit online enrollment, continue to login using that information. 

If you’ve never logged into this site before, your user ID is your PeopleSoft employee ID number and your initial password is your first and last initial, in capitals, followed by your PeopleSoft number.