Services
Aging Services
Mercy Services for Aging
We Can Help You With Your Prescriptions/Medications
- Mercy Family Pharmacies
-
Mercy Family Pharmacies have Mason City covered with three locations at Forest Park, Westside Pharmacy at Mercy’s West Campus and Regency, conveniently located on the east side. They also have a location in Sheffield. Take advantage of free delivery, free mailing of prescriptions anywhere in the U.S. and refill your prescriptions online at mercynorthiowa.com.
SHIIP-
Senior Health Insurance Information Program (SHIIP) can help you find answers to the important questions you have on Medicare, Medicare supplement and Part D drug insurance, long term care insurance, and other health insurance issues. Created in 1990 by the State of Iowa Insurance Division, SHIIP has helped thousands of people on Medicare sort through confusing health insurance information. SHIIP does not sell insurance or recommend policies, agents or specific companies. This free, confidential service from the State of Iowa provides people on Medicare and concerned relatives or friends objective information about their health insurance needs. SHIIP is available locally. Mercy - North Iowa sponsors the Cerro Gordo county SHIIP program. SHIIP volunteers and staff are looking forward to providing you with the best information available. You can rely on SHIIP for "straight talk." To contact us you may call 641.422.7825 or toll free 1.800.433.3883 ext. 7825. SHIIP counselors are available by appointment only.
- MAP
-
Many pharmaceutical manufacturing companies have their own Patient Assistance Programs (MAP) available for a variety of medications currently on the market. Individuals seeking assistance with medications CAN NOT have any form of drug coverage NOR qualify for any form of state and federal program that would provide medication assistance, and must meet company individual means test. If you are interested in exploring this as an option, there are many websites available ie: needymeds.com; rxassist.org; pparx.org. You can also call MMC-NI and ask for Medication Assistance Program through the Community Based Case Management department.
We Can Help You With Managing Stress
- Behavioral Services
-
Mercy Behavioral Services offers trained professionals who specialize in diagnosing and treating the elderly. Effective treatment begins with the proper diagnosis. After a thorough psychological evaluation, the provider will determine the treatment best suited for the individual and family. It is important to remember that depression and dementia are not a normal part of aging. Questions and concerns can be directed to Behavioral Services at 1.800.433.3883, extension 7797.
- Adult Day Health Center
-
Adult Day Health Center is designed for participants who are limited in their ability to function independently and are in need of assistance with personal care. These dependence conditions can include Alzheimer’s, post-stroke, severe arthritis, diabetes, Parkinson’s disease and others. The Center is a warm, caring environment that meets the needs of participants while caregivers work, run errands or just take a much-needed break. Call 641.421.2577 for more information.
- Spiritual Care
-
Spiritual care encompasses the full range of spiritual services, including a listening presence; help in dealing with powerlessness; pain and alienation; and assistance in recognizing and responding to God's will with greater joy and peace. Call 641.422.7710 for more information.
We Can Help You With Managing Serious Illness
Palliative Medicine-
Mercy-North Iowa’s Palliative Medicine Team provides care that aims to relieve suffering and enhance quality of life for patients and their families with significant illness. They offer physical, emotional, psychological and spiritual care through managing difficult symptoms, emotional and spiritual consultation, assistance with decision-making, information on advanced directives, and complementary therapies. For more information or to consult the team, call 641.422.7951.
We Can Help You With Living Well At Home
- Mercy Home Care
-
Mercy Home Care improves the quality of life by enabling individuals to stay in the comfort and security of their own homes during times of illness, disability and recuperation. Home care offers a wide range of specialized services tailored to meet the needs of every individual. Mercy Home Care treats patients of all ages with a variety of needs, from those with chronic illnesses who require medical care, to the elderly who need help with housekeeping or assistance with daily activities. Others who may benefit from these services include those recently released from the hospital that may need additional care during recovery, new mothers and infants, and children with illnesses or injuries. Home care is less expensive than other forms of health care delivery. Many home care services are covered in full or in part by Medicare, Medicaid or other insurance plans. Services are available 24 hours a day, seven days a week. Call 641.422.6444 for more information.
- Mercy Home Care Private Pay Program
-
Mercy Home Care offers supportive services to people needing assistance with services such as bathing, dressing, housekeeping, laundry, cooking, shopping escort and live-in. Services are customized to meet individual needs. For more information, call 641.422.6444 or 1.800.274.5285.
- Mercy Home Therapy Shoppe
-
Mercy Home Therapy Shoppe offers customers a large variety of home medical equipment, home medical supplies, and complementary therapy items. The Shoppe carries products that are drug free and non-invasive to help relieve pain and stress from everyday activities. Customers can feel confident they will go home with the right medical equipment to meet their health care needs and the knowledge of how it works. Mercy Home Therapy Shoppe is located at 1501 4th St. SW at Mercy Cheslea Creek and is open Mon.-Fri., 8:30 a.m. to 5:30 p.m. and Sat., 9:00 a.m. to 12:00 p.m. Insurance processing and free delivery. For more information, call 641.422.5920 or 800.274.5285.
- Lifeline
-
For more than 24 years, Lifeline has been North America's leading personal response company. Help through Lifeline is only a push button away, 24-hours-a-day, 365 days a year. Even when you have the support of family and friends, Lifeline is there between their visits and calls. Lifeline gives older adults the ability to live independently in their own home and provides peace of mind. Call Mercy Home Care today at 641.422.6444 or 1.800.274.5285 to install Lifeline or for more information.
- Physical Therapy
-
If a person is home-bound, physical, occupational and speech therapists can evaluate and treat the person in his or her home. Recommendations are made for safe mobility and function in the home. Treatments are focused on increasing a person's ability to perform the tasks he or she needs to do throughout the day. Therapists are accessed through Mercy Home Care with a doctor's referral. For more information, call 641.422.7498.
We Can Help You With Housing
- Willows
-
The Willows is a spacious, carefully planned rental community located on the rolling meadows of the West Campus of Mercy –North Iowa in Mason City. Designed to enhance the quality of life for retired people, The Willows offers comfort and convenience along with security and scenic beauty and companionship. They have one and two bedroom apartments with fully furnished kitchens, large closets and walk out patio areas. The complex is on one level and pets are welcome. They provide grocery shopping, a hairstylist, a geriatric nurse on staff part time, and a van is available for scheduled transportation. A noon meal and garages are optional. Several fully furnished apartments can be rented on a short-term basis. Call 641.422.5775 for details or more information.
We Can Help You With Monitoring Your Own Health
- Free blood pressure and glaucoma checks
-
Mercy Volunteer Services offers free blood pressure and glaucoma screenings from 9:00 a.m. to noon every Tuesday. This service is located at Mercy’s West Campus. Use the north entrance and it is located on the south side of the waiting room. No appointment is needed. All ages welcome.
- Wellness Laboratory Testing
-
Mercy Health Network offers wellness laboratory testing where an individual can come to the lab and receive wellness screens without a physician’s written order. Testing is not meant to be a substitute for regular medical care; it is a quick, easy and inexpensive way for people to receive wellness laboratory results. The customer consents to take responsibility for the follow up of abnormal results. Payment for the tests must be received at the time of service in cash or check; insurance will not be billed. Your test results will be sent directly to you within one week of collecting the specimen. You are encouraged to share these results with your health care provider. Please call 641.422.7256 or 1.800.243.6086 for more information.
We Can Help You With Your Daily Activities
- Outpatient therapy at Mercy Cheslea Creek
-
If a person is not home-bound, outpatient physical, occupational, and speech therapy can be beneficial to improve pain, strength, balance, function, and communication. Therapists see patients at Cheslea Creek, 1501 4th St. SW in Mason City, to evaluate a person's condition and set up a program to improve his or her function. Aquatic therapy is available. Forest City also has a Mercy Rehabilitation Clinic. Call 641.422.7498 for more information.
We Can Help You With Financial Questions
- PFS
-
Bills for services provided by health care professionals, hospitals, and clinics can be confusing. If you have any questions regarding your account, you may contact Patient Financial Services by calling 641.422.7050 or toll free at 1.866.494.3001 in Iowa or email at clinbill@mercyhealth.com. If you need personal assistance please see us at 621 S. Illinois, Suite 103, Mason City, IA. Customer service is available between 8:00 a.m. and 4:30 p.m. Monday through Friday. After hours voice mail is available for your convenience.
We Can Help You With End of Life Decisions
- Hospice
-
Hospice of North Iowa provides services to its patients in a variety of settings including patient homes, care centers, assisted living centers, hospitals and dedicated hospice inpatient units. For each patient, several different disciplines are involved in the provision of care including physicians, nurses, home care aides, social workers, spiritual care providers, and bereavement counselors.
Links Related to Aging
Adult Day Health Center 641.421.2577
Elderbridge Area Agency
on Aging 641-424-0678
Geriatric Assessment Clinic (by appointment at Mercy Internal
Medicine 641.422.6999)
Iowa Department
of Elder Affairs
Parish Health Minister/Parish Health Nurses (Elderbridge 641.424.0678)
Resource/Referral (641.422.7214)
Senior Activity Center 641.423.1502
SHIIP (Senior
Health Information Insurance Program) 1.800.351.4664
Silver Advantage 641.422.7214
The Willows -- Senior Retirement
Community 641.422.5775
Senior Ability Program 641.822.3303
Mercy Services for Aging Hours of Operation:
Monday through Friday 8 a.m. through 5 p.m.
Medical Director
J. D. Thoreson, MD
641.422.6783
To contact the Mercy Services for Aging office
Stephanie Harmon
641.422.7214 or 1.800.433.3883 ext. 7214